Question 1

How do I pair my JVS FLOW earbuds?

Accepted Answer

Open the charging case near your phone, enable Bluetooth and select the JVS FLOW model from the available device list. The earbuds reconnect automatically the next time you open the case.

Question 2

Do JVS FLOW earbuds support Active Noise Cancellation?

Accepted Answer

TWS Mate Plus and the flagship TWS 508 include Active Noise Cancellation. TWS WB Hero and TWS Mate focus on everyday sound and comfort.

Question 3

How long does the battery last?

Accepted Answer

Battery life varies by model and volume level, from around 35 hours of combined playtime with the charging case on TWS WB Hero to up to 70 hours on TWS 508.

Question 4

Are they water resistant?

Accepted Answer

Our models carry IPX6 splash and sweat resistance, which is suitable for workouts and light rain. They should not be submerged in water.

Question 5

What is in the box?

Accepted Answer

Earbuds, charging case, Type-C charging cable, extra ear tips where applicable, and the user guide.

Question 6

Can I use one earbud at a time?

Accepted Answer

Yes. Either earbud can be used individually for calls or listening while the other charges in the case.

Question 7

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 working days and typically delivered in 3–7 working days across India.

Question 8

What does the warranty cover?

Accepted Answer

The warranty covers manufacturing defects. Physical damage, water damage beyond the IPX rating and unauthorised repairs are not covered.

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